While visiting our daughter in Maine (we live in the UK), we were taken to the Sweetz & More store to buy souvenirs. We thought, maybe, a couple of bags of sweets to bring back, but, wow, what a place! We have a saying over here that someone who is excited about something is like a "kid in a sweet shop": well, we were 60+-year-olds in a sweet shop feeling like we were kids again! One thing we bought (as well as many bags of sweets!) was a teddy bear which my wife liked very much. But when we got back home we realised we'd bought nothing for our granddaughter - oops! - so the bear had to go. I contacted Sweetz through the chat service and they could not have been more helpful: a replacement bear is now with our daughter ready to be brought over at Christmas. Many thanks to all concerned.